Privacy Policy

Who we are

We are a community based “not for profit” service located in Great Massingham, Norfolk. Our drivers are volunteers and our management committee are also volunteers. Paid coordinators staff our office.  All staff, drivers and committee members undergo enhanced DBS checks.  We provide a door to door car service for those unable to access other means of transport.  The service is primarily for residents of the villages named on the Home page of this website. Residents of adjacent villages may also call on the service.

Our full contact address is at the contact page on this website

What personal data we collect and why we collect it

We may collect the following information from passengers:

  • Name and contact information including an emergency contact name and number of a person who has agreed that you can give us their details 
  • Demographic information such as postcode
  • Other information relevant to the service we provide and necessary for  the safety of drivers and passengers

And additional information from drivers:

  • Details of their vehicle including tax and MOT information, insurance company and expiry date of cover
  • Information about any endorsements or restrictions on driving licence

We need this information to provide and manage the services of the GMACCS. We will not share this information with anyone other than employees or accredited volunteers working for GMACCS unless necessary to protect the safety of the passenger or required to do so by law.  You may request to view, amend or delete the information you have provided to us. To do so, please write to The Chairman, Great Massingham Area Community Car Scheme, The Village Hall, Great Massingham, King’s Lynn PE32 2HW.


If there is a facility where visitors can leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile is visible to the public in the context of your comment.  Your email address will not be visible.

Contact forms

Where our website has a contact form you will need to complete input fields that enable us to identify you and deal with your query. It is used for no other purpose.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

In certain cases we allow you to edit or publish an article.  If you do so, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use either or Google Analytics to help us understand more about visitors to our site.  The information collected is anonymised and cannot be used to identify you personally.  Among other information it tells us:

  • the type of device used to view our website
  • the size of screen viewed on
  • the pages looked at
  • the time spent looking
  • the referral source if any

Statcounter’s privacy policy can be seen here at and Google’s can be seen here at

Who we share your data with

Visitor comments may be checked through an automated spam detection service.  Other than that your data is not shared elsewhere and we do not sell your data to any third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.  HMRC require that we keep all records for six years.  Should you require the information held then the law allows us to charge £10.00 for that service.

Industry regulatory disclosure requirements

We will disclose your information where required to do so by law.

Privacy Notice Updates

From time to time this notice will be updated as further and better information comes about or as the law changes in respect to data protection.  Visitors to this site should check back at regular intervals in order to be fully aware of the latest position.